Service Excellence



Event Staff

Service Excellence is a company that offers hospitality staff for events and weddings in the KZN midlands.

The Business was founded in 2018 by Nicky Cawood. Nicky Cawood returned home at 27 with a remarkable amount of experience into the service industry after spending five years on the yachts. Her experience in the field gave her a fresh outlook on the potential the Kwa- Zulu Natal Midlands area presented. A 27-year-old go-getter and natural entrepreneur, Nicky has recently started her own service business, where she trains and hires out her waiting staff for weddings and corporate events in and around KZN.

“It all started when I moved back home a few months ago, and I wasn’t really sure of what I was going to do next”, Nicky says. “Laura Cole extended an invite for me to work in her kitchen at Chef & Thyme and that’s where I was first re-exposed to the hospitality industry in the midlands. After realising the low standard of service in South Africa the idea dawned on me to start up my own Service company. Having worked in a 5-star industry in the US, I noticed the lack of training and skill that some of the staff presented”.

Having a deep understanding of guest service and the pivotal role hospitality staff play, Nicky’s vision grows into a training element where she helps many South African youth obtain jobs and specialised skills for the hospitality industry. Her intention is to provide a platform that youth all over South Africa can access. Her service course is called Service Mastery. The goal is to get her students into mainstream hospitality by partnering with hotel branches all over South Africa.

Services they offer:

Kitchen hands
Set up and Break down hands
Floor managers

No Event is too big or too small. “They serve an experience by people, to people”

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